Select Page

FAQs

Answers to your frequently asked questions.

How can I make a payment?

We accept the following payment methods:

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Check (payable in US DOLLARS)

      Checks can be made payable to UW Oshkosh and mailed to:

EAA Guest Reservations
Gruenhagen Conference Center
208 Osceola Street
Oshkosh, WI 54901

Full payment is due by June 15

What is the Cancellation/Refund Policy?

If you cancel on or before June 15 you will receive a full refund.

If you cancel, all or part of, your reservation after June 15, you will receive a refund less the cost of one night’s fee per room.

Within two (2) days of your scheduled check-in there will be no refunds available for shortening your stay or cancellation of rooms.

What is the No Show Policy?

You will be considered a “no-show” if you do not arrive by 12pm (noon) CDT on the day following your scheduled arrival date, as printed on your confirmation.

If you have not made arrangements with Guest Reservations by this time, your reservation will be cancelled and you will not receive a refund.

What is provided in my lodging room?

Non-A/C & A/C Rooms
  • Two twin beds with sheets and blankets
  • Two pillows with pillowcases
  • Four towels, two washcloths, two bars of soap and two drinking cups
  • Mini refrigerator and microwave
  • We are not able to provide cots or addition beds
Suite Style Rooms
  • Four twin beds with sheets and blankets
  • Four pillows with pillowcases
  • Eight towels, four washcloths, four bars of soap and four drinking cups
  • Full size refrigerator and microwave
  • We are not able to provide cots or addition beds

What time can I get into my room?

Check-in begins at 4pm CDT

  • If your room is ready prior to this time you will be allowed to check-in early.

How do I check in?

You must check in at Guest Reservation, located in the Gruenhagen Conference Center at:

208 Osceola Street
Oshkosh, WI 54901

  • You will then be directed to the correct hall of your stay
  • At the front desk of your assigned hall, you will receive your lodging room keys

What time is check-out?

  • Before noon
  • If you do not check out by noon, you will be charged for another night’s stay

What if I want to extend my stay once I’ve arrived?

  • Go to Guest Reservations before noon on your scheduled departure day
  • We will do everything possible to honor your request

Is there maid service for my room once I’ve checked in?

  • No, you are responsible for washing your own linen and towels

Are the rooms air-conditioned?

  • In Taylor hall, all rooms are air-conditioned.  Also, there are a limited number of air-conditioned rooms in Gruenhagen Conference Center.
  • In all other buildings, there is no air-conditioning, so please bring a fan.

Can I bring an air conditioner?

  • No; if you bring one, you cannot install it
  • Feel free to bring a fan

Are there alarm clocks in the room?

  • No, but you can ask your front desk to give you a wake up call or knock

Can I smoke in my room?

  • No, all campus buildings are smoke-free
  • You need to be 25 feet away from all building entrances when you smoke

What are the bathrooms like?

  • Community-style bathrooms
  • Not all floors have male and female bathrooms
  • Most female bathrooms are locked for safety reasons; you will need to get a key from the front desk when you check in
  • Please let us know if you have a medical condition that requires you to be near a bathroom, prior to your arrival on campus

Is there an elevator in each hall?

  • No, only the Gruenhagen Conference Center, Taylor Hall, and Scott Hall have elevators
  • If you are unable to walk up stairs for a medical reason, please let Guest Reservations know when you make your reservation

Is there anything I should bring?

  • Hangers
  • Blanket
  • Fan
  • Alarm Clock

Where can I park?

  • Any university lot
  • DO NOT park in specially reserved or handicapped spaces
  • Parking is free of charge
  • Parking on Oshkosh streets overnight is not permitted

How do I get to the air field?

  • Directions

Take High Avenue
Turn right onto Wisconsin Street
Once over the bridge, Wisconsin St. becomes Ohio Street
Turn right onto South Park
Turn left onto Koeller/Poberezny Rd
EAA will be on your left

  • A shuttle bus is also available, please see front desk for more information

Where can I eat?

Is there computer access available?

  • There are computers available in Guest Reservations 24 hours a day
  • If there are people waiting to get onto a computer, there will be a 15 minute time limit

Is there a fitness facility on campus that I can utilize?

  • The Student Recreation & Wellness Center is open during the summer 8 a.m. – 8 p.m., Monday – Friday, (closed on the weekend).  For further facility information please check http://recreation.uwosh.edu.
  • Passes are available for purchase at the GCC front desk for $10 per day.

What if I want to send a package/luggage to Oshkosh?

  • Packages will be held in the Guest Reservations Center

Please address your package as follows:

Your Name
Guest ID Number and/or Group Name
C/O Guest Reservations
208 Osceola Street
Gruenhagen Conference Center
Oshkosh, WI 54901

 

  • All undeliverable mail will be returned to sender

Are pets allowed?

  • No, except for service animals
  • Please let us know about a service animal ahead of time so we can make arrangements

How do I get to the university?

  • It is recommended to use MapQuest, Google Maps, etc. to get to our location.  Our address is:

208 Osceola Street
Oshkosh, WI 54901